Privacy Policy

Effective Date: January 31, 2026

This Privacy Policy describes how BlockedDrainPlumberMelbourne.au ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit or interact with our website at https://blockeddrainplumbermelbourne.au. We are committed to safeguarding your privacy and complying with applicable privacy laws and regulations in Melbourne, VIC, including the Australian Privacy Act 1988 (Cth).

1. Information We Collect

We collect information to provide and improve our services, respond to inquiries, and comply with legal obligations. The types of information we may collect include:

• Personal Information: Such as your name, email address, phone number, and any other details you provide when contacting us or submitting forms on our website.
• Usage Data: Information about how you use our website, including IP address, browser type, device information, pages visited, and time spent on the site.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze website usage, and for marketing purposes. Please refer to our Cookie Policy below for more information.

2. How We Use Your Information

Your information is used for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries and provide customer support
• To improve our website, services, and user experience
• To send you updates, promotional materials, or other communications (where permitted by law)
• To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you, subject to confidentiality agreements.
• Legal Requirements: If required by law, regulation, or legal process, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
• Objection: You may object to certain uses of your personal information.

To exercise your rights, please contact us at hello@blockeddrainplumbermelbourne.au. We will respond to your request in accordance with applicable laws.

6. Cookie Policy

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver targeted advertising. Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings, but some features of our website may not function properly if cookies are disabled.

7. Third-Party Services

We may use third-party services, such as analytics providers (e.g., Google Analytics), to help us understand website usage and improve our services. These third parties may collect information about your use of our website, subject to their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at hello@blockeddrainplumbermelbourne.au, and we will promptly delete it in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any updates on this page and revise the effective date above. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

• Email: hello@blockeddrainplumbermelbourne.au
• Service Area: Melbourne, Footscray, Williamstown, Dandenong, Frankston, Ringwood, Werribee, Sunshine, Broadmeadows, Preston and surrounding cities.

We are committed to protecting your privacy and will respond to your inquiries in accordance with applicable laws.